Help centre
How can we help?
You received a link to sign. What to expect, step by step.
Read the guide →You were asked to read and comment, not to sign.
Read the guide →Check that a signed PDF is genuine and unaltered.
Read the guide →For organisations sending agreements for signature.
Read the guide →Questions and answers
Do I need an account or an app?
No. Open the personal link in your email on a phone, tablet or computer. Everything happens in the web browser.
Is an electronic signature legally binding?
In Nigeria, electronic signatures are recognised in law, including under the Evidence Act 2011 (section 93) and the Cybercrimes (Prohibition, Prevention, etc.) Act 2015. GoLive Sign records who signed, when, from which device address and with which one-time code, and seals that record with the signed copy, so the signature can be proved later.
Some documents are excluded or need extra formalities, for example wills, powers of attorney, documents that transfer land, court documents and some family-law documents. If you are unsure, take legal advice before signing electronically. This page is general information, not legal advice.
I have not received my signing code
Codes arrive within a minute or two. Check your spam or junk folder, and that you are looking at the inbox the link was sent to. You can ask for a new code from the signing window after a short wait; only the latest code works.
My link says it is not valid
Links are replaced when a new revision is issued or the sender sends a fresh link. Use the most recent email you received. If that does not work, reply to the email to reach the sender.
I found a mistake in the document
Do not sign. Use Request changes on the signing page, or pin a comment on the exact place. The sender issues a corrected revision, and you will see exactly what changed before you sign.
Can I sign for my organisation with a colleague?
Yes. If the document has a second signature block for your organisation, you can name your co-signatory on the signing page and they receive their own link. If there is no co-signatory, you can confirm that instead, so the document is not left waiting.
Can I ask a colleague to review before I sign?
Yes. Use Add a reviewer on your signing page. They can read and comment but cannot sign. Everyone signing or reviewing for your organisation sees their comments, and so does the sender.
Can I change the wording myself?
You can suggest it. On your link, press Suggest an edit, tap the paragraph and type the change. The sender accepts, adjusts or declines it, and accepted changes come back to you as a new revision to check before signing. This replaces long email chains of tracked-changes files.
Who can see my comments?
The sender, and everyone signing or reviewing for your organisation. Comments sit beside the document; they never change its wording.
Can a document be changed after I sign?
No. You sign one exact revision, identified by its fingerprint. If the sender issues a new revision, earlier signatures no longer apply and you are asked to sign again. Anyone can check a signed copy at golivesign.com/verify.
Is my information secure?
Links are personal and expire when replaced, signing needs a one-time code sent to your email, and every action is recorded in a sealed audit trail. See our privacy notice for how personal data is handled.