Privacy notice

GoLive Sign is provided by The GoLive Digital Solutions Company Ltd, 16 Idowu Martins Street, Victoria Island, Lagos, Nigeria (“GoLive”, “we”). GoLive is registered with the Nigeria Data Protection Commission.

When GoLive sends its own agreements, GoLive is the data controller. When another organisation uses GoLive Sign to send its documents, that organisation is the data controller for them and GoLive processes the data on its behalf, under its instructions.

• Identity and contact details: your name, email address and designation, as given by the sender, by a colleague who named you, or by you.
• What you enter: the text you type into your places on the document, your signature (typed, drawn or uploaded image), your comments and replies.
• Evidence of each step: dates and times, the network (IP) address your device used, and a record of what you opened, commented on and signed.
• One-time signing codes, kept only in a protected form and only until they expire.
• The documents themselves, which may contain personal data about you or others.

• To let you read, comment on and sign the document, and to send you the emails that make that possible (links, codes, reminders, the signed copy).
• To create a reliable record that proves who signed what and when, for the parties to the agreement and, if needed, a court or regulator.
• To keep the service secure, prevent misuse and investigate problems.

We rely on the performance of a contract (the agreement you are signing or reviewing), our legitimate interest and the sender’s in keeping a dependable signing record, and our legal obligations. We do not sell personal data or use it for advertising.

• The sender of the document, and the other signatories and reviewers to the extent the document and its record show them (for example, the certificate of completion lists each signatory).
• Service providers that host the service and deliver our emails, under contracts that require them to protect the data and use it only for us.
• Courts, regulators or law enforcement where the law requires it.

The service runs on servers operated for GoLive in the European Union. Where personal data leaves Nigeria, we rely on the transfer grounds and safeguards allowed by the Nigeria Data Protection Act 2023.

A signed agreement and its audit trail are kept for as long as the sender needs them as evidence of the agreement, normally for its duration and six years after it ends, unless the law requires longer or the sender instructs otherwise. Unsigned or withdrawn documents are kept for a shorter period. Expired signing codes are discarded.

You may ask to access the personal data we hold about you, to correct it, to delete it or restrict its use, to object to its use, and to receive a copy in a portable form. Some data cannot be deleted while it forms part of the record of a signed agreement, because the parties rely on it as evidence; we will tell you if that applies.

To use these rights, or with any question about this notice, email [email protected] with “Data protection” in the subject. If the document was sent by another organisation, we may pass your request to them as the controller. You may also complain to the Nigeria Data Protection Commission.

Links are personal and stop working when replaced; signing requires a one-time code sent to your email; documents are fingerprinted so any change shows; every action is recorded in a chained audit trail; and access to the systems is restricted to authorised GoLive staff.

We will update this notice when our practices change. The date at the top shows the latest version.